App / Slots
These terms set out what you agree to when you open and use an account on pokergalakxi, including how transactions are handled through GoPay, ShopeePay, and QRIS. Access and eligibility depend on local law and are available only where local law permits.
When you create an account on pokergalakxi, these terms form the agreement between you and us. They apply to every action you take through your account — placing a bet, topping up your wallet via GoPay or ShopeePay, browsing the lobby, or contacting support. We may update these terms when our services change; the current version is always shown on this page. You are responsible for reading the terms in force at the time you use the platform. If you continue using your account after an update is posted, that counts as acceptance of the revised terms. These terms do not override any mandatory rights you hold under applicable Indonesia law. Where a section conflicts with local regulation, the local rule applies. We do not make eligibility decisions on your behalf — it is your responsibility to confirm that using this platform is lawful in your region. For questions about a specific term, reach our support team through the contact paths listed on this page.
Not every aspect of your experience falls under the same part of this policy. Understanding the scope helps you know where to look when a question comes up.
These terms govern your login credentials, account registration, and the rules around account suspension or closure. Any action taken while logged in — browsing, wagering, wallet management — falls within this scope.
Top-ups and withdrawals processed through GoPay, ShopeePay, or QRIS are covered here. Transaction limits, processing steps, and wallet verification instructions are shown inside your account dashboard after login.
The games, odds, and lobby content available on pokergalakxi are part of this agreement. We reserve the right to add, remove, or adjust content — including titles from studios like CQ9, PG Soft, and Joker — without prior notice.
Payment processors, network providers, and external links are not operated by us. We are not responsible for third-party service availability, and their own terms apply to any interaction you have directly with them.
These terms are not one-sided. You have concrete options when something about your account needs attention. If your account details change — phone number, email address, preferred wallet — you can update them directly in the account settings section after login. Transaction records for GoPay, ShopeePay, and QRIS top-ups are stored in your account history tab; you can review them at any time without contacting support. If you believe a record is incorrect, raise it through our support channel and we will review the entry against our system logs. You can also request a full account closure at any time by contacting support; we will process the request and confirm the outcome in writing. These options are available to every account holder regardless of activity level.
Your full transaction history — including every GoPay, ShopeePay, and QRIS movement — is accessible from the history tab inside your account. No support request is needed to view it.
Email, phone, and wallet preferences can be updated from the account settings page after login. Follow the verification steps shown there to confirm the change.
If a transaction or account action looks wrong, contact support with the relevant date and amount. We log all wallet movements and can cross-check against your account record.
Send a closure request through our support channel. We will confirm receipt and process the closure according to the steps outlined in your account agreement.
If any part of these terms raises a question, our support team is the right place to start. You do not need to resolve a terms question alone.
Open the chat widget from any page while logged in. Describe your terms question and our team will respond directly.
Send a written query to our support address shown in your account dashboard. Email is the preferred route for formal terms clarifications or account closure requests.
The current version of these terms, your transaction history, and wallet verification steps are all accessible from your account dashboard after login — check there first before contacting support.
We take a straightforward approach to the information tied to your account and how this policy is maintained. Here is what that means in practice.
We retain your account data — registration details, transaction records, and wallet history — for as long as your account is active and for a period after closure as required by applicable law. You can request a summary of the data we hold by contacting support through your account dashboard.
Cookies are used to keep your session active, remember your login state, and measure how pages perform. You can adjust cookie preferences through your browser settings, though disabling session cookies will affect login functionality. No payment data is stored in cookies.
Access to your account is protected by the credentials you set at registration. We strongly recommend using a unique password and not sharing your login details. If you suspect unauthorised access, contact support immediately through the live chat or email path shown in your dashboard.
When these terms change, the updated version is posted on this page. For questions about a specific change, or to request a correction to your account record, reach us via the support channels in your dashboard. We aim to respond to written queries within a reasonable timeframe.
Real questions about the account agreement, answered directly.
Yes. These terms apply to every registered account, regardless of activity level or the payment method you use. By keeping your account active, you confirm that you have read and accepted the current version of these terms.
The current version of these terms is always shown on this page with the date of the last revision. We recommend checking this page if you notice a change in how a feature or transaction works. Continued use of your account after an update counts as acceptance.
Yes. Every GoPay, ShopeePay, and QRIS transaction is recorded in the history tab of your account dashboard. You do not need to contact support to view your own records — log in and open the history section directly.
Contact our support team through live chat or email with the date, amount, and payment method involved. We log all wallet movements and will cross-check against your account record. You can find the support contact path inside your account dashboard after login.
Send a closure request through the email support channel shown in your account dashboard. We will confirm receipt and process the closure. Any remaining wallet balance will be handled according to the steps outlined in your account settings at the time of the request.
Our terms cover how transactions flow through your pokergalakxi account. The payment processors themselves — GoPay, ShopeePay, and QRIS — operate under their own service terms. We are not responsible for third-party service interruptions or terms changes on their side.